Jumia is a pan-African technology firm that focuses on providing a marketplace, logistics support, and payment options. The delivery of packages is made possible by the logistics service through a network of regional partners, and payments for online purchases are made easier within the Jumia ecosystem thanks to the payment services. It is a direct competitor to Konga, in Nigeria and has partnerships with more than 110,000 active sellers and people.
Customers intending to get in touch with Jumia across Nigeria, Algeria, Ivory Coast, Egypt, Ghana, Kenya, Morocco, Nigeria, Tunisia, and Uganda, may refer to below provided customer service phone numbers and email address.
- Nigeria: 07006000000 | Email: service@jumia.com.ng
- Algeria: 023 98 27 00 | Hours of Operation: Every day even on weekends from 9 a.m. to 10 p.m
- Ghana: 0302 740 642 | Service Hours: Monday to Friday; 8:30am - 5:30pm.
- Ivory Coast: 25 20 00 61 61 / 27 21 22 61 61 | Service hours: Monday - Friday 8 a.m. - 8 p.m. and Saturday 10 a.m. - 5 p.m.
- Kenya: 0711 011 011 | Service Hours: Mon-Fri, 8:00 a.m. - 8:00 p.m.; Weekends &Public Holidays, 8:00 a.m. - 5:00 p.m.
- Morocco: 05 22 04 19 20| Service Hours: Monday to Saturday 9 a.m. to 8 p.m.
- Senegal: 30 102 21 22 | Business hours: Monday to Saturday from 8:00 a.m. to 5:30 p.m. Sunday from 11:00 a.m. to 5:30 p.m.
- Tunisia: 31 320 900 | Service Hours: Monday to Friday from 9 a.m. to 6 p.m.
- Egypt: 19586 | Service Hours: 7 Days a week 09:00 am - 08:00 pm
- Uganda: 0312 531 805 |Service Hours: Monday - Sunday: 8am - 6pm, Public Holiday: 8am - 6pm
- South Africa: https://www.jumia.co.za/sp-contact-us/
- Zando: https://www.zando.co.za/sp-contact-us/
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