Passport KY Customer Service Number

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Customers intending to get in touch with Passport KY or Passport Health Plan Kentucky, may refer to given customer service contact details
  • Member Services: 1-800-578-0603(EST)
  • TDD/TTY: 1-800-691-5566
  • 24 hour Behavioral Health Crisis Hotline: 1-844-231-7946 | TTY/TDD: 1-866-727-9441
  • Behavioral Health Access Line: 1-855-834-5651 / TTY/TDD: 1-866-727-9441
  • For Information About Transportation: 1-888-941-7433 (Voice and TTY)

Passport KY Customer Service - Providers

Provider Services: 1-800-578-0775
Provider Claims Services Unit (PCSU): (800) 578-0775, select Option 2, then Option 1
Utilization Management: (800) 578-0636
Case Management: 1-877-903-0082
Electronic Claims Submission Emdeon (formerly WebMD): (800) 845-6592

Passport KY Customer Service Claims Submission (for new and corrected paper claims)

Main Office Number: 1-502-585-7900
Compliance Team: 1-855-512-8500
Address: Passport Health Plan P.O. Box 7114 London, KY 40742
Vision Claims Submission: Superior Vision 120 West Fayette Street, Suite 700 Baltimore, MD 21201
Submission of Medical Records:Passport Health Plan ATTN: Claims P.O. Box 7114 London, KY 40742
Provider Prior Authorization Request Line: 1-844-380-8831
Pharmacy Technical Help Desk: 1-888-512-8935


Passport KY Compliance Department Customer Service

Compliance Department Address: 5100 Commerce Crossings Drive Louisville, KY 40229
Phone: (502) 585-8439
Email: PHPCompliance@PassportHealthPlan.com
Report Suspected Compliance Violations: 1-855-512-8500 | Email: PassportListens@getintouch.com


Passport KY Marketing Grievances

Address: Attn. Marketing Controller Passport Health Plan 5100 Commerce Crossings Drive Louisville, Kentucky 40299

  

Conduent Payment Integrity Solutions

Fax: (847) 839 – 7207
Phone: (800) 442 – 2911
Hours: Monday – Thursday:   8:00 a.m. – 9:00 p.m. EST | Friday:  8:00 a.m. – 8:00 p.m. EST | Saturday: 9:00 a.m. – 5:30 p.m. EST

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