Title 19 Iowa Customer Service Number

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For all the necessary information with regard to Title 19, also known as Medicaid Programs, which are offered by DHS Iowa. Esteemed members and other concerned parties may refer to given customer service contact information to seek resolution of relevant concerns and queries.
  • Medicare: 1-800-633-422
  • Federal Medicare Program: 800-633-4227
  • Lien Recovery: 1-888-543-6742

Iowa Medicaid Enterprise Member Services (Fee-for-Service)

Services Offered: Fee-for-Service member inquiries, MCO choice counseling, Fee-for-Service billing issues, Provider search, Iowa Medicaid ID cards, Grievance and Appeals (Fee-for-Service), Premium payments, Benefits information, and more
Contact Information:

  • Address: P.O. Box 36510 Des Moines, IA 50315 
  • Toll Free Customer Service Number: 1-800-338-8366
  • Phone Number: 515-256-4606 (Des Moines Area)
  • Fax515-725-1351
  • Email: IMEMemberServices@dhs.state.ia.us

Hawk-i Member Services Contact Information

Services Offered: For questions about the hawk-i program or to apply for health insurance coverage for children under age 19 with family income up to 300% federal poverty level.
Contact Information:

  • Address: P.O. Box 71336 Des Moines, IA 50325
  • Toll Free Customer Service Numbers: 800-257-8563  

Managed Care Organization (MCO) Member Services Contact Information (IA Health Link Managed Care Program)

Services Offered: Member inquiries, Member enrollment, Billing issues, MCO provider search, MCO ID cards, Grievances and Appeals (MCO), and Benefits information
Contact Information:


Non-Emergency Medical Transportation (NEMT) Service (Fee-for-Service)

Services Offered: Arrange transportation to a covered service, insights on how to get mileage, meals, or lodging reimbursement related to a medical appointment, and Non-Emergency Medical Transportation provided through a transportation broker (TMS).
Contact Information:

  • Address: TMS Management Group, Inc. Midwest Regional Office 5800 Fleur Drive, Suite 231 Des Moines, IA 50321
  • Toll Free Customer Service Number: 866-572-7662
  • Fax: 866-584-7601 

Non-Emergency Medical Transportation (NEMT) Service (IA Health Link Managed Care Program)

Services Offered: Arrange transportation to an IA Health Link-covered service, guidance on how to get mileage, meals or lodging reimbursement related to a medical appointment and Non-Emergency Medical Transportation provided through a transportation broker.
Each of the Managed Care Organizations (MCOs) has selected a transportation broker. Members may contact the NEMT broker of their assigned MCO at the numbers below to schedule their NEMT services:

  • Amerigroup Iowa, Inc. Logisticare: 1-844-544-1389
  • UnitedHealthcare Plan of the River Valley, Inc. MTM: 1-888-513-1613

DHS Contact Center

Services Offered: Medicaid Application questions and Application updates
Contact Information:

  • Address: P.O. Box 36510 Des Moines, IA 50315
  • Toll Free Customer Service Phone Number: 855-889-7985

DHS Call Center

Services Offered: Updating personal identification information such as name, Social Security Number, and Date of Birth, etc., Reporting address changes, Family Investment Program (FIP), and Food assistance
Contact Information:

  • Address: Council Bluffs, IA
  • Toll Free Customer Service Number: 877-347-5678
  • Operating Hours: Monday to Friday 7 a.m. – 6 p.m.

Health Insurance Premium Payment (HIPP) Program

Services Offered: Questions about the HIPP program, application for insurance reimbursement for Medicaid members.
Contact Information:

  • Address: P.O. Box 36476 Des Moines, IA 50315
  • Toll Free: 888-346-9562
  • Phone: 515-974-3282 (Des Moines Area)

HIPP Customer Service Contact Inforamtion

Services Offered: Information about the Estate Recovery Program, Medical Assistance Income Trusts (Miller Trusts) and related payment.
Contact Information:

  • Address: P.O. Box 36445 Des Moines, IA 50315
  • Toll Free Phone Number: 888-513-5186
  • Phone Number: 515-246-9841 (Des Moines Area)

Claims - Third Party Liability, Trauma Claims, and Lien Recovery Payments Contact Information


  • Address: P. O. Box 36446 Des Moines, IA 50315
  • Toll Free Customer Service Phone Number: 888-543-6742
  • Phone Number: 515-256-4620 (Des Moines area)

Iowa Medicaid Exception Processing (Exception to Policy)

Services Offered: An exception to policy is a request for an item or service not otherwise covered by the Department of Human Services.
Contact Information:

  • Address: P.O. Box 36506 Des Moines, IA 50315
  • Phone Number: 515-242-6302

Questions on Medicaid and Applying for Health Care Coverage: If you’re looking for information about health care coverage options and how to apply for Medicaid, call the Department of Human Services Contact Center toll-free at 1-855-889-7985

What Services Are Available?


  • Emergency Room Care
  • Eye Exams and Eyeglasses
  • Habilitation Services - Home and Community-Based Services (HCBS)
  • Nursing Home Services
  • Podiatry and Orthopedic Shoes
  • Prescriptions and Over-the-Counter Drugs
  • Hearing Services
  • Home Health Care
  • Local or Area Education Services
  • Maternity Care and Birth Center Services
  • Medical Equipment and Supplies
  •  Hospice Care
  • Hospital and Urgent Care
  • Labs and X-rays

Provider Services Contact Information


  • Address: P.O. Box 36450 Des Moines, IA  IA 5031
  • Toll Free Customer Service Number: 800-338-7909
  • Phone Number: 515-256-4609 (Des Moines area) 

Managed Care Organization (MCO) Provider-Specific Contact Information