Title 19 Medicaid Iowa Customer Service Phone Number

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Medicaid, also known as Title 19, pays for medical care for people who don't earn much money, or have very many resources (property or savings, including cds, stocks, and bonds. For all the necessary information with regard to Title 19, also known as Medicaid Programs, which are offered by DHS Iowa. Esteemed members and other concerned parties may refer to given customer service contact information to seek resolution of relevant concerns and queries.
  • Medicare: 1-800-633-422
  • Federal Medicare Program: 800-633-4227
  • Lien Recovery: 1-888-543-6742

Iowa Medicaid Enterprise Member Services (Fee-for-Service)

Services Offered: Fee-for-Service member inquiries, MCO choice counseling, Fee-for-Service billing issues, Provider search, Iowa Medicaid ID cards, Grievance and Appeals (Fee-for-Service), Premium payments, Benefits information, and more
Contact Information:
  • Address: P.O. Box 36510 Des Moines, IA 50315 
  • Toll Free Customer Service Number: 1-800-338-8366
  • Phone Number: 515-256-4606 (Des Moines Area)
  • Fax515-725-1351
  • Email: IMEMemberServices@dhs.state.ia.us

Hawk-i Member Services Contact Information

Services Offered: For questions about the hawk-i program or to apply for health insurance coverage for children under age 19 with family income up to 300% federal poverty level.
Contact Information:
  • Address: P.O. Box 71336 Des Moines, IA 50325
  • Toll Free Customer Service Numbers: 800-257-8563

Managed Care Organization (MCO) Member Services Contact Information (IA Health Link Managed Care Program)

Services Offered: Member inquiries, Member enrollment, Billing issues, MCO provider search, MCO ID cards, Grievances and Appeals (MCO), and Benefits information
Contact Information:

Non-Emergency Medical Transportation (NEMT) Service (Fee-for-Service)

Services Offered: Arrange transportation to a covered service, insights on how to get mileage, meals, or lodging reimbursement related to a medical appointment, and Non-Emergency Medical Transportation provided through a transportation broker (TMS).
Contact Information:
  • Address: TMS Management Group, Inc. Midwest Regional Office 5800 Fleur Drive, Suite 231 Des Moines, IA 50321
  • Toll Free Customer Service Number: 866-572-7662
  • Fax: 866-584-7601

DHS Contact Center

Services Offered: Medicaid Application questions and Application updates
Contact Information:
  • Address: P.O. Box 36510 Des Moines, IA 50315
  • Toll Free Customer Service Phone Number: 855-889-7985

DHS Call Center

Services Offered: Updating personal identification information such as name, Social Security Number, and Date of Birth, etc., Reporting address changes, Family Investment Program (FIP), and Food assistance
Contact Information:
  • Address: Council Bluffs, IA
  • Toll Free Customer Service Number: 877-347-5678
  • Operating Hours: Monday to Friday 7 a.m. – 6 p.m.