Kentucky Health Benefit Exchange Customer Service Number

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Below we have some helpful information. If you want to report a fraud, make a complaint or file an appeal, please contact the federal contact center at 1-800-318-2596. It is open 24/7. The federal call center can help you with all Marketplace questions. If your questions are about Medicaid or KCHIP, please call the DCBS Family Support Line at 1-855-306-8959.

  • Kentucky Health Benefit Exchange Customer Service Number: 1-855-459-6328
  • TTY: 1-855-326-4654
  • Insurance Agents and Assisters: 1-855-326-4650
  • Mailing Address: mail stop code 4 WE 275 East Main Street Frankfort KY 40621 
  • Customer Service : 1-800-318-2596 |  TTY: 1-855-889-4325
  • SHOP: 1-800-706-7893 (TTY: 711) weekdays from 9 a.m. to 7 p.m. ET.

Kentucky Health Benefit Exchange Additional Phone Numbers

Ombudsman’s Office: 1-800-372-2973 or 1-502-564-5497
Fraud Hotline: 1-800-372-2970
KCHIP: 1-877-524-4718
Medicare: 1-800-633-4227
DCBS: 1-855-306-8959
Social Security Administration: 1-800-772-1213

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