Centurylink Customer Service Phone Number

Share:
Customers in order to communicate concerns with regard to products and services offered by CenturyLink, may adhere to furnished customer service phone numbers, to be able to seek expedited assistance.
  • Account & Billing Support: 877-837-5738 | Monday – Friday 8:00 am – 6:00 pm
  • Payment Specialists: 800-423-8994 | Monday – Friday 8:00 am – 6:00 pm
  • Order New Services: 866-963-6665 | Monday – Friday-8:00 am – 6:00 pm | Saturday 9:00 am -5:00 pm.
  • Customer Service Number for Move, Disconnect, or Cancel Service: 877-803-8414
  • Para Asistencia en Español: 800-564-1121
  • Advanced Broadband Servces (Legacy CenturyTel and Embarq LEC Area): 800-603-8044

CenturyLink, Inc. Corporate Address and Phone Number

  • Address: 100 CenturyLink Drive P.O. Box 4065, Monroe, LA 71203
  • Phone Number: (318) 388-9000
  • Investor Relations Contacts: (318) 340-5627 | Email: investor.relations@centurylink.com
  • Transfer Agent: 1 (800) 969-6718

CenturyLink Business Customer Service Numbers

Portal Support - Legacy CenturyLink (Business Applications Help Desk): 877-726-6875
  • Option 1: Control Center, Bill Analyzer, Usage Analyzer
  • Option 2: Hosted IVR, On-Demand IVR, EZ Route, Notify, Interaction Routing
  • Option 3: Business VoIP portal
  • Option 4: eBill Companion, daily CDR files, CD-ROM
Legacy Level 3 (Portal Support Center): 877-453-8353 (720-888-0030) option 2, then 3

Enterprise and Wholesale Repair - Legacy Level 3: 877-453-8353 option 1, then 2
If you have an open ticket, please use option 1, then 1, then type in your ticket number to get routed directly to a technician.

Legacy CenturyLink: National Services: 800-524-5249 (303-797-9025)

Legacy CenturyLink: Local ILEC Services for  States: AZ, CO, ID, IA, MN, MT, NE, NM, ND, OR, SD, UT, WA, WY

  • Electrical / Optical / DWDM: 888-678-8080 option 1, then 2
  • Local Ethernet / ATM / Frame Relay : 800-229-6751 option 1, then 1, then 2

Legacy CenturyLink: Local ILEC Services Customer Service Numbers for All Other States

Electrical / Optical / DWDM: 888-862-8293 option 1, then 2
Local Ethernet / ATM / Frame Relay: 800-603-8044 option 1, then 1

Internet, TV, and Phone Repair for States: AZ, CO, ID, IA, MN, MT, NE, NM, ND, OR, SD, UT, WA, WY

  • Internet & TV Repair: 800-247-7285
  • Phone Repair: 800-954-1211
  • Internet, TV, and Phone Repair Customer Service Number for All Other States: 800-786-6272

CenturyLink Important Customer Service Numbers and Email

  • CDN (Legacy Level 3): 877-612-9015 | Email: CDN.Support@centurylink.com
  • CenturyLink Ethernet: 866-289-6380
  • CenturyLink Technology Solutions (CTS, Legacy Savvis): 888-638-6771
  • Conferencing (Legacy CenturyLink): 800-459-9519
  • Conferencing & Collaboration (Legacy Level 3): 888-447-1119
  • Designed Network Services (Legacy CenturyTel and Embarq LEC Area): 888-862-8293
  • Facility Access (Legacy Level 3): 877-453-8353, option 1, then 2, then 4, then 3 | Email: sos@centurylink.com
  • Field Tech Services (Legacy Level 3 Billable Remote Hands): 877-453-8353 option 1, then 2, then 3
  • Local Number Portability (Legacy Level 3): 866-697-5881, option 1, then 1 (6:00am–6:00pm MT) | 720-530-3485 (after hours)
  • CenturyLink Level 3 Projects Customer Service Number: 866-697-5881, option 3 (6:00am–6:00pm MT) | 720-530-3485 (after hours) | Email: LNPProjects@centurylink.com


CenturyLink Level 3 Port Out Customer Service Email and Phone Numbers

  • Email: L3POEscalations@centurylink.com
  • POTS and Analog Services: 800-223-7508
  • Broadband, HSI, or DSL: 800-247-7285
  • Advanced Broadband Service: 888-234-9375
  • Voice CPE (including Avaya, ShoreTel, Nortel, AVST): 800-421-2271
  • Managed Security - Legacy Level 3: 877-453-8353, option 1, then 2, then 4, then 1


CenturyLink Global Customer Sales and Support Phone Numbers

  • Argentina - Sales: 0800 800 4562 | Support: 0800 800 5383
  • Australia - Sales: +61 3 9674 0470 | Support: 1-800-097-572
  • Brazil - Sales: 0800 771 4747 | Support: 0800 887 3333
  • Canada - Sales: 1-877-387-3764 | Support: 1-866-296-5335
  • Chile - Sales: +56 22 422 5950 | Support: 01 800 360 303
  • Colombia - Sales: 0 1800 018 0451 | Support: 1800 011 7997
  • Costa Rica - Sales: 0800 057 2039 | Support: +1 800 467 7288
  • Ecuador - Sales: 1 800 000 501 | Support: 01 800 400 408
  • Germany - Sales: +49 69 5060 8000 | Support: 00 800 72 884 743
  • Hong Kong - Sales: +852 2190 8798 | Support: +65 6768 8099
  • Japan - Sales: +81 3 6435 9658 | Support: +81 3 6435 9601
  • Mexico - Sales: 01 800 266 0140 | Support: +1 800 467 7288
  • Panamá - Sales: + 800 570 0913 | Support: +1 800 467 7288
  • Perú - Sales: +51 1 705 5667 | Support: 0800 7 0662
  • Singapore - Sales: +65 6768 8098 | Support: +65 6768 8099
  • United Kingdom - Sales: +44 (0) 207 400 5600 | Support: 00 800 72 884 743
  • United States - Sales: 800-871-9244 | Support: 800-871-9244
  • Venezuela - Sales: 0800 285 83 00 | Support: 0800 285 83 00

Centurylink Other Contacts and Escalations