New York EBT Customer Service Number

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Electronic Benefit Transfer or EBT is an electronic system that allows state welfare departments to issue benefits via a magnetically encoded payment card, called EBT Card. SNAP benefits are directly deposited into the household's EBT Card account. For queries and grievances regarding EBT, SNAP, or other assistance programs offered by the New York Department of Human Welfare. Concerned members are advised to refer to given customer service contact information in order to be able to avail hassle free assistance in an expedited manner.
  • EBT Customer Service New York: (888) 328-6399
  • Human Resources Administration’s Medicaid Helpline: (888) 692-6116 
  • EBT Customer Service Number to Reschedule Appointment: (718) 923-6044.
  • EBT Customer Service Number for Re-certification Interview: (718) 762-7669.
  • EBT Customer Service Number for requesting a fair hearing: (800) 342-3334.

EBT Customer Service  for In-person Same Day Replacement

For In-person Same Day Replacement of EBT Card, citizens can refer to given contact information for a hassle free experience
• Manhattan: 109 East 16th Street - Ground Floor
Customer Service Number: (212) 835-8300 or (212) 835-7361
Mon - Fri: 8:30 AM to 7:15 PM, except City holidays

• Brooklyn: 227 Schermerhorn Street - Ground Floor
Customer Service Number: (929) 221-0922 or (929) 221-2809
Mon - Fri: 8:30 AM to 7:15 PM, except City holidays