City of Houston Water Customer Service Number

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The Houston Public Works, along with Water, provides many of the basic services that affect the daily lives of everyone who reside and work in Houston. Citizens across the City of Houston may refer to given customer service contact information to avail assistance with regard to relevant concerns and queries.
  • City of Houston Water Customer Service: (713) 371-1400 | Customer Service Hours: Monday - Friday, 8:00AM - 7:00PM
  • Drainage Service: (713) 371-1111
  • High Bill Inquiry: (832) 394 - 2455
  • Residential Customers: Customer.Service@houstontx.gov
  • Commercial Customers: Ucscomm@houstontx.gov
  • Drainage Customers: Drainage2@houstontx.gov
  • Mailing Address - Correspondence: Customer Account Services P. O. Box 4863 Houston, TX 77210-486
  • Mailing Address - Payments: Customer Account Services P. O. Box 1560 Houston, TX 77251-1560
  • Overnight Payments Address: Customer Account Services 4200 Leeland Houston, TX 77023-3016
  • City of Houston Water Bill Pay: (713) 371-1265
  • Taps and Meters - Customer Service: (832) 394-8888 | Fax: (832) 394 9608 | Email: taptechs@houstontx.gov
  • Water Theft Customer Service: (713) 884-3131